Cancellation & rescheduling
Effective 12 October 2026 · The whole policy, in under two minutes of reading.
Cancelling 48 hours or more before your start
Your deposit is refunded in full. No fee, no questions. This includes cancelling because the photo check changed your price.
Cancelling less than 48 hours before your start
Your deposit becomes a credit toward any Maple Coat job in the next 12 months. There's no fee. When you book again, tell us your order reference and we'll apply it.
Rescheduling
Rescheduling with 48 hours' notice or more is free. There are no reschedule or cancellation fees. With less than 48 hours' notice there's still no fee: your deposit stays on your job and goes toward the new date, which needs to be within 12 months. Email us and a person confirms the new date in writing. We only offer dates that are open on the crew calendar.
If we move your date
If we ever have to move your date, you choose the next open date or a full deposit refund, and you get $100 off your job if you keep it.
How to cancel or reschedule
Use the action in your customer account or email hello@maplecoatpainting.ca with the order reference. The request is effective when received. Maple Coat will confirm the status and any refund or credit in writing.
Your statutory rights remain
Nothing in this policy limits a cooling-off period, cancellation right, refund, or other remedy that applies under Ontario's Consumer Protection Act or other applicable law. If a project contract gives you a more favourable term, that term applies.