Privacy policy

Effective 30 July 2026 · Maple Coat Painting Corp., 1 Rideau St, #728, Ottawa, ON K1N 8S7 · hello@maplecoatpainting.ca

This policy describes how we handle personal information under Canada's federal privacy law (PIPEDA). It applies to the website, order process, customer account, project communications, and painting service.

What we collect, and why

• Contact and address details — to price, confirm, schedule, and perform your order.
• Photographs of your rooms — solely to verify your order's scope and price, plan the crew's work, and process protection claims. See the photos section below.
• Order, payment reference, and colour records — to deliver the service, honour protection, and make future orders easier. We never store full card numbers; payment is processed by our payment provider.
• Visits to our site — When you visit our site, we record which pages you view, which of our links you tapped to get here (including any campaign tags in the link), and when. We use our own cookie to group one visit's pages together, and we don't use it to track you on other sites. We use this only to see which posts and pages help people, and we delete it after 13 months.
• How you found us (campaign parameters like UTM tags and click identifiers) — to know which advertising actually works. This is first-party measurement attached to your order or enquiry.
• Optional marketing consent — only if you tick the unticked box; you can withdraw any time via the unsubscribe link or your account.
• Optional checkout recovery — only after you enter an email and separately consent. We save the email and non-personal room configuration, not your name, phone, or street address. We send at most two reminders, suppress older drafts, and stop on submission, expiry, or unsubscribe.

Your home photographs, specifically

• Used only to check scope and price, brief your crew, and assess protection claims. Never used in marketing without your separate, explicit consent.
• Stored privately; they are not publicly accessible and only our staff and your assigned crew can view them.
• Retained for 24 months after your project completes (so protection claims and disputes can be resolved), then deleted.
• Delete them earlier any time from your account or by emailing hello@maplecoatpainting.ca.

AI-assisted features

• The homepage project planner may send the project description you choose to enter to OpenAI to classify it into a small set of editable starting choices. The description is not added to your order, URL, or analytics. Do not include names, contact details, addresses, or access information.
• The project assistant may send your question to OpenAI to draft an answer from Maple Coat's approved information. Do not include personal, payment, or property-access details.
• Order photos may be resized and sent to OpenAI to check whether the requested doorway, opposite-corner, ceiling, or close-up view is usable. Customers see only a pass or a specific retake action—not an image description, score, or AI scope decision. The result never approves work or changes your price; a person remains responsible.
• The optional colour visualizer removes image metadata, resizes the photo, and sends it to OpenAI only to create the requested preview. Maple Coat does not add that transient upload or result to your order.
• AI features have separate rate and budget limits and can be switched off. When the assistant is off, it uses a small set of local approved answers.

Cookies and advertising

Essential cookies (your cart, your session) always work. Optional advertising cookies (Google, Meta) load only if you choose “Allow” in the consent banner — and you can change your mind by clearing the choice in your browser. Declining never affects your ability to order.

Sharing

We share information only with: the crew assigned to your project (name, address, photos, scope); our payment processor (payment details); OpenAI when you use an enabled AI-assisted feature; and service providers under contract (hosting, email delivery). We do not sell personal information. If we advertise, conversion data shared with ad platforms follows your consent choice above.

Storage, safeguards, and retention

Maple Coat uses access controls, authenticated customer and staff sessions, private file storage, audit records, and service-provider safeguards appropriate to the sensitivity of the information. Some contracted providers may process information outside Canada, where local law applies. Order, contract, invoice, and accounting records are retained as required for service, tax, dispute, and legal purposes. Other records are deleted or de-identified when no longer reasonably needed; the specific photo period is stated above.

Children

The service is intended for adults arranging work for a property. Maple Coat does not knowingly seek personal information from children.

Access, correction, deletion, and complaints

Email hello@maplecoatpainting.ca to access or correct your information, delete photos or your account, withdraw consent, or complain. Maple Coat will verify identity before providing or changing protected records and may retain information where law or an active contract requires it. You may also contact the Office of the Privacy Commissioner of Canada.

Policy changes

Maple Coat may update this policy as services or legal requirements change. The effective date identifies the current version. A material change affecting an existing consent will be communicated through an appropriate customer channel.